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Filtering your feedback

Four questions to ask yourself before providing feedback.

Watch the video lesson here

 

Applying filters to feedback is really about stopping to think before we provide feedback. As leaders, providing feedback can either help a conversation or hurt it. One thing is certain, people who work with us pay close attention to what we say.

 

Let's consider four simple questions that are good to ask yourself before providing feedback.

 


Is it true?

 

Do you have all the facts? Have you verified all accounts? You should have discounted any biases, gossip or hearsay before starting the conversation.

 

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Is it necessary?

 

Is this something that has to be said? Do you need to say it right now, or would it be better said in another forum, or at another time?

 

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Is it kind?

 

Are you showing empathy and compassion?  You can still have difficult conversations with respect for people's feelings; studies have shown people are more receptive to unfavourable feedback when it’s delivered kindly.

 

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Is it helpful?

 

Will something positive result from saying this? If nothing happens as a result, did it even need to be said? How can you word your feedback in a way that encourages positive action?

 

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