Transformation (Conversation set)

The transformation conversation set aligns with the ADKAR change management model and is centred around individual experiences of change.

 

This set can be used by leaders to prime conversations with their team members about change. It will help leaders understand how each of their team members is coping or feeling about a change. It's important to understand that the ADKAR conversation set is not about measuring change, but rather a tool to facilitate change.

 

Here is the full conversation set.

 


ADKAR

Awareness

Rated Statement Conversation Starter
It is clear why [X] is changing/changed. Is there anything we need to consider when carrying out [the change]?
It is clear how we will [make the change]. Are there any gaps in our plan?
It is clear what the risks are if we do not [change]. What is the biggest risk you see?
It is clear how [the change] impacts me. Do you have any questions about [the change]?

Desire

Rated Statement Conversation Starter

I feel comfortable with [the change].

What thoughts do you have about [the change]?
I want to be involved in [the change]. How would you like to be involved in [the change]?
I feel motivated to be a part of [the change]. What would motivate you to become more involved?
It is clear how [the change] will benefit [org]. What do you think is our biggest opportunity?

Knowledge

Rated Statement Conversation Starter

It is clear what is expected of me.

Do you have any questions about how you should be working once [change occurs]?

It is clear which processes are changing. Are there any processes that are unclear?
It is clear how to use [the new tools]. Is there anything more you'd like to know about [the new tools]?
I feel well-prepared to carry out [the change]. What further training or information would you benefit from?

Ability

Rated Statement Conversation Starter

I have been given time to practice [the change].

Are there any skills or behaviours you would like to practice more?

I have received coaching from [experts]. Is there anyone you would like some 1-1 time with?
I feel comfortable experimenting with [my new skills]. What helps you feel comfortable experimenting with [new skills]?
It is clear how to raise potential problems with [the change]. Do you see any potential problems with [the change]?

Reinforcement

Rated Statement Conversation Starter

I receive regular feedback about how I am adapting to [the change].

How do you like to receive feedback?

I get acknowledged for my progress in adapting to [the change].

How do you like your progress to be acknowledged?

I am recognised when I successfully adapt to [change].

How do you like to be recognised?

I feel satisfied with how I am adjusting to [the change].

What would help you to maintain [the change]?