Understanding the rating summary

📺  Watch the video lesson here: Understanding insights

What is shown on the summary

The rating summary consists of seven key pieces of information.

Frame 20-1

1. The category name. 

2. The distribution of scores.

  • Positive. This is the number of 9-10 ratings as a % of all ratings for rated statements in the category.
  • Neutral. This is the number of 7-8 ratings as a % of all ratings for rated statements in the category.
  • Negative. This is the number of 0-6 ratings as a % of all ratings for rated statements in the category.
  • Skipped. The number of questions where the skip question option was selected.

3. The category average score.

  • We use a simple average to calculate scores.
  • Questions and topics are not weighted.
  • Each individual rating contributes equally to an average score. For example:  (7 + 4 + 10 + 0 + 2 + 5) / 6 = 4.7

📝  Note: If the same question has been asked more than once over time, only the most recent round's ratings will be included in the average score calculation.

 

4. Unanswered rated statements. The proportion of rated statements in the category that have not been answered (i.e. non-participation).

 

5. Answered rated statements. This is the total number of rated statements in the category that received an answer. 

 

6. The trend over time.

  • The trend line compares the average of the individual ratings for the first three questions asked, to the average of the individual ratings for all the questions asked in the category.
  • If the arrow is pointing to the right, there is a positive trend.
  • If the arrow is pointing to the left, there is a negative trend.
  • If you see a dot, there is no change between the average scores of the first three questions and the average scores of all the questions in the category.

7. Spectrum labels.

  • The left label (Disengaged) is the category spectrum low.
  • The right label (Engaged) is the category spectrum high.