Agile Maturity+ Assessment (Survey)

Run a survey to assess your teams agile maturity using the Agile Maturity+ Assessment (Conversation Set).

Surveys should be carried out on a regular basis such as quarterly to continually monitor and improve agile maturity.

We recommend keeping surveys below 10 minutes to complete. Long surveys can cause fatigue and result in poor data quality.

Survey structure

    • Questions are grouped by category to ensure that the survey is easy to follow for participants.
    • We recommend asking 3 - 10 rated scale questions followed by 1 conversation starter for each category, as survey's are naturally measurement focused over conversational.
    • The conversation starters for each category relates directly to the rated scale asked immediately before it to ensure a logical flow for the participants.
    • Including messages, instructions and encouragement throughout the survey helps with understanding and engagement.

 

📝 Note: This survey can also be run as a weekly conversation set instead.

     

Below is our agile maturity+ assessment survey broken down to the 3 categories.


 
 

Part 1 (Customer Satisfaction)

Type Survey
Preamble

Kia ora! (Hello!)

This survey covers three agile pillars: customer satisfaction, engagement & time to market.

Each pillar is a section asking several rating scale questions and ending with with one open text question.

Get started by telling us how strongly you agree or disagree with the following statements about customer satisfaction.

Rated scale questions

1. We learn rapidly by using "safe to fail" experiments often.

2. We make good decisions for our customers based on data insights.

3. When planning we prioritise our work based on clear business and customer value.

4. We understand who our customers are, what their needs are and the value we create for them.

5. We use Customer Journey Maps (I.e. JUCCI or similar) to identify new opportunities to better serve our customers.

Open text question What needs to change for [org] to have more satisfied customers?
Message Ka pai! (Well done!)

 

Part 2 (Time to Market)

Type Survey
Preamble

Next up is time to market.

How strongly do you agree or disagree with the following statements?

Rated scale questions

1. As a team, we have the skills and capabilities to deliver on our purpose.

2. We collaborate effectively in our team.

3. We regularly track and monitor our team's performance within [org] OKR framework.

4. Our team's Agile events are well-run.

5. MVPs (Minimum viable products); We break work down into small pieces of functionality where possible.

6. We minimise context switching and focus on one piece of work at a time.

7. We collaborate effectively with all necessary stakeholders to deliver our goals.

8. We have access to the systems, tools and technical people we need to deliver on our team outcomes.

9. We deliver value rapidly to our customers and respond to their changing needs.

Open text question What needs to change for [org] to deliver value to its Customers faster?
Message Ka rawe! (Excellent)

 

Part 3 (Employee Engagement)

Type Survey
Preamble

Next up is engagement.

How strongly do you agree or disagree with the following statements?

Rated scale question

1. The pace of our work allows us to maintain a healthy work-life balance.

2. We openly discuss the things that we get wrong, which enables us to learn and grow together.

3. We learn together by regularly improving our crafts and standards.

4. We are empowered to make decisions over the work we do and how we do it.

5. We have the trust and vulnerability we need to give and receive instant feedback.

6. We regularly celebrate success as a team.

7. We have a clear purpose that reflects the work we do in our team, our Tribe/Unit and alignment to [org].

8. The role of each individual in my team is clear to me.

Open text question What needs to change for you to be happier at [org]?
Message

Tino mīharo! (Amazing!)

You're all done, thank you for taking the time to complete the survey.