---
title: "Diagram: Running a campaign"
description: A basic overview of the flow and user experience for running a campaign
---

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# Diagram: Running a campaign

## A basic overview of the flow and user experience for running a campaign

![runningacampaign](https://help.joyoushq.com/hs-fs/hubfs/runningacampaign.png?width=688&height=260&name=runningacampaign.png)

*Figure 1 - Launch campaign flow and user experience*

 

The diagram above outlines the basic positive flow and user experience for running a campaign.

### **The primary users of a live campaign**

1\. An employee - also referred to as an audience member.

2\. A facilitator, one of more people who are assigned to reply to employees to ensure actionable responses are gathered. 

### The employee experience

1\. Joyous initiates contact with each audience member by sending a message at the scheduled send time for each conversation in a campaign. These are queued and sent via the configured contact method.

2\. The message includes a link containing a unique token. Clicking on the link takes the user to a browser-based chat where they can view and interact with Joyous questions. 

Note: No login is required and there is no app to download for an audience member.

3\. If a facilitator replies to an audience member, the audience member will receive a notification using the same method as the original contact. They can then engage in a conversation with the facilitator, providing further clarification if needed.

### The dashboard experience

1\. When a campaign launches, facilitators and other campaign stakeholders are notified.

2\. They log in to the Joyous dashboard using a secure sign-on.

3\. They can view responses from audience members on a live feed, and reply to audience members.

4\. They can also view a dashboard that shows an overview of a campaign, themes and an action plan.

 

For further details and information relating to using Joyous please refer to the [audience resources](https://help.joyoushq.com/audience-resources?hsLang=en) and [facilitator resources](https://help.joyoushq.com/responder-resources?hsLang=en) on our Help Center

- [Setting up Joyous](https://help.joyoushq.com/setting-up-joyous?hsLang=en#main-content)

    - [Overview](https://help.joyoushq.com/setting-up-joyous?hsLang=en#overview)
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    - [Contact methods](https://help.joyoushq.com/setting-up-joyous?hsLang=en#contact-methods)
    - [Other Integrations](https://help.joyoushq.com/setting-up-joyous?hsLang=en#other-integrations)
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- [Campaign stakeholder resources](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#main-content)

    - [Understanding notifications](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-notifications)
    - [Understanding the Live Feed & Inbox](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-the-live-feed-inbox)
    - [Understanding filters](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-filters)
    - [Understanding the Dashboard](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-the-dashboard)
    - [Understanding the Campaign Setup](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-the-campaign-setup)
    - [Understanding the Board](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-the-board)
    - [FAQs](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#faqs)
- [Audience resources](https://help.joyoushq.com/audience-resources?hsLang=en#main-content)

    - [Giving feedback](https://help.joyoushq.com/audience-resources?hsLang=en#giving-feedback)
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    - [FAQs](https://help.joyoushq.com/audience-resources?hsLang=en#faqs)
- [The HR Engagement Model](https://help.joyoushq.com/the-hr-engagement-model?hsLang=en#main-content)

    - [The Joyous HR Engagement Model](https://help.joyoushq.com/the-hr-engagement-model?hsLang=en#the-joyous-hr-engagement-model)
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