--- title: How can audience members access a campaign via a link or QR code? description: Joyous campaigns can be accessed by audience members by distributing a campaign link or QR code. --- [Skip to content](https://help.joyoushq.com/how-can-audience-members-access-a-campaign-via-a-link-or-qr-code#main-content) [![Joyous-logo-colour](https://help.joyoushq.com/hubfs/Joyous-logo-colour.svg)](https://help.joyoushq.com/?hsLang=en) Open main navigation Close main navigation - [Go to bejoyous.ai](https://bejoyous.ai/) [Go to bejoyous.ai](https://bejoyous.ai/) How can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.joyoushq.com/?hsLang=en) 2. [Setting up Joyous](https://help.joyoushq.com/setting-up-joyous?hsLang=en) 3. [Contact methods](https://help.joyoushq.com/setting-up-joyous?hsLang=en#contact-methods) # How can audience members access a campaign via a link or QR code? ## Joyous campaigns can be accessed by audience members by distributing a campaign link or QR code. ### How it works? Audience members do not need to log in to Joyous to answer the questions. After an audience member clicks the conversation link or scans the QR code, they will be directed into Joyous.  There are three ways to participate using a campaign link or QR code: **Anyone with the link**: - Participants do not need to verify their identity and will show up anonymously. - No **People Data** integration or target audience selection is needed. ![Screenshot 2025-12-08 at 3.39.59 PM](https://help.joyoushq.com/hs-fs/hubfs/Screenshot%202025-12-08%20at%203.39.59%20PM.png?width=320&height=568&name=Screenshot%202025-12-08%20at%203.39.59%20PM.png) **Anyone with an identifier or Pre-defined audience only:** - Participants need to verify their identity and **People Data** integration is required. - Verify by entering their **email address** or **employee ID** then hit enter or click the submit arrow. - If the name matches their identity click **Yes, it's me. Continue** - If the name does not match their identity click **No, not me. Try again.** Then re-enter their email address or employee ID. - After confirming their identity, they will be directed to their personal conversation inbox where they can answer their campaign questions. - For **pre-defined audience only** a target audience list selection is required during the [audience set up](https://help.joyoushq.com/how-do-i-add-campaign-audience?hsLang=en) in the campaign settings.   ![](https://help.joyoushq.com/hs-fs/hubfs/Posed-png-1.png?width=320&height=685&name=Posed-png-1.png)     ![](https://help.joyoushq.com/hs-fs/hubfs/Posed-png-2.png?width=320&height=685&name=Posed-png-2.png) ### Automatic reset If your audience members are sharing the same device to submit their feedback, we can enable the **Reset after conversation completed** setting. This means the chat will automatically reset after the audience member has submitted their feedback. - When accessing conversations via the generic campaign link AND the **Reset after conversation completed** setting is enabled: - A 30 second countdown will appear in the bottom right-hand of the screen once the closing message has displayed; or if the closing message is disabled, once 10 seconds of inactivity have elapsed. - After the 30 second countdown reaches 0, the chat will reset to ask the user for their email or employee ID. - The countdown will pause, if the audience member becomes active in the chat again. - Audience members can manually reset the chat by clicking **Reset** at the top right of the screen. ![](https://help.joyoushq.com/hs-fs/hubfs/Resetting%20(1)-png.png?width=320&height=685&name=Resetting%20(1)-png.png)     ![](https://help.joyoushq.com/hs-fs/hubfs/Posed%20(1)-png.png?width=320&height=685&name=Posed%20(1)-png.png)   ### Prerequisites The **People Data** you send to Joyous must include a unique ID for each audience member. This is commonly an email address or employee ID. Read [Importing people data with a CSV](https://help.joyoushq.com/importing-people-data-with-a-csv-file?hsLang=en) to see an example of the CSV file format. ### What happens next? After you have provided Joyous with a CSV file, our team will set up an integration. Your representative will confirm once the integration is complete. When you configure a Joyous campaign, you can copy the conversation link and distribute it to audience members. You can also download a QR code image to display for audience members to scan and access on their mobile device. - [Setting up Joyous](https://help.joyoushq.com/setting-up-joyous?hsLang=en#main-content) - [Overview](https://help.joyoushq.com/setting-up-joyous?hsLang=en#overview) - [People data integrations](https://help.joyoushq.com/setting-up-joyous?hsLang=en#people-data-integrations) - [Contact methods](https://help.joyoushq.com/setting-up-joyous?hsLang=en#contact-methods) - [Other Integrations](https://help.joyoushq.com/setting-up-joyous?hsLang=en#other-integrations) - [Dashboard sign-on](https://help.joyoushq.com/setting-up-joyous?hsLang=en#dashboard-sign-on) - [Privacy & security](https://help.joyoushq.com/setting-up-joyous?hsLang=en#privacy-security) - [Matrix relationships](https://help.joyoushq.com/setting-up-joyous?hsLang=en#matrix-relationships) - [Resources](https://help.joyoushq.com/setting-up-joyous?hsLang=en#resources) - [Campaign stakeholder resources](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#main-content) - [Understanding notifications](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-notifications) - [Understanding the Live Feed & Inbox](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-the-live-feed-inbox) - [Understanding filters](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-filters) - [Understanding the Dashboard](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-the-dashboard) - [Understanding the Campaign Setup](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-the-campaign-setup) - [Understanding the Board](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-the-board) - [FAQs](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#faqs) - [Audience resources](https://help.joyoushq.com/audience-resources?hsLang=en#main-content) - [Giving feedback](https://help.joyoushq.com/audience-resources?hsLang=en#giving-feedback) - [Changing your feedback](https://help.joyoushq.com/audience-resources?hsLang=en#changing-your-feedback) - [FAQs](https://help.joyoushq.com/audience-resources?hsLang=en#faqs) - [The HR Engagement Model](https://help.joyoushq.com/the-hr-engagement-model?hsLang=en#main-content) - [The Joyous HR Engagement Model](https://help.joyoushq.com/the-hr-engagement-model?hsLang=en#the-joyous-hr-engagement-model) - [Release notes](https://help.joyoushq.com/release-notes?hsLang=en) - [Integrations](https://help.joyoushq.com/integrations?hsLang=en#main-content) - [ServiceNow](https://help.joyoushq.com/integrations?hsLang=en#servicenow) - [Joyous status](https://status.joyoushq.com/) - [Privacy](https://www.joyoushq.com/privacy) [![Joyous](https://help.joyoushq.com/hubfs/Joyous-logo-colour.svg "Joyous")](http://joyoushq.com) Joyous help center Copyright © 2025, Joyous Ltd