Contact methods
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      How can audience members access a campaign via a link or QR code?

      Joyous campaigns can be accessed by audience members by distributing a campaign link or QR code.

      Prerequisites

      The People Data you send to Joyous must include a unique ID for each audience member. This is commonly an email address or employee ID. Read Importing people data with a CSV to see an example of the CSV file format.

      What happens next?

      After you have provided Joyous with a CSV file, our team will set up an integration. Your representative will confirm once the integration is complete.

      When you configure a Joyous campaign, you can copy the conversation link and distribute it to audience members. You can also download a QR code image to display for audience members to scan and access on their mobile device.

      How it works?

      Audience members do not need to log in to Joyous to answer the questions. After an audience member clicks the conversation link or scans the QR code, they will be directed into Joyous. Once in Joyous they will need to:

      • Enter their email address or employee ID then hit enter or click the submit arrow.
      • Verify their identify:
        • If the name matches their identity click Yes, it's me. Continue
        • If the name does not match their identity click No, not me. Try again. Then re-enter their email address or employee ID.
        • After confirming their identity, they will be directed to their personal conversation inbox where they can answer their campaign questions.

            

       

      Automatic reset

      If your audience members are sharing the same device to submit their feedback, we can enable the Reset after conversation completed setting. This means the chat will automatically reset after the audience member has submitted their feedback.

      • When accessing conversations via the generic campaign link AND the Reset after conversation completed setting is enabled:
        • A 30 second countdown will appear in the bottom right-hand of the screen once the closing message has displayed; or if the closing message is disabled, once 10 seconds of inactivity have elapsed.
        • After the 30 second countdown reaches 0, the chat will reset to ask the user for their email or employee ID.
        • The countdown will pause, if the audience member becomes active in the chat again.
      • Audience members can manually reset the chat by clicking Reset at the top right of the screen.