--- title: How do I reply to a comment in the Live Feed or Inbox? description: Facilitators can reply to any conversation that is visible in their Live Feed or Inbox by typing, uploading a picture, or using suggested responses. --- [Skip to content](https://help.joyoushq.com/how-do-i-reply-to-a-comment-in-the-live-feed-and-inbox#main-content) [![Joyous-logo-colour](https://help.joyoushq.com/hubfs/Joyous-logo-colour.svg)](https://help.joyoushq.com/?hsLang=en) Open main navigation Close main navigation - [Go to bejoyous.ai](https://bejoyous.ai/) [Go to bejoyous.ai](https://bejoyous.ai/) How can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.joyoushq.com/?hsLang=en) 2. [Campaign stakeholder resources](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en) 3. [Understanding the Live Feed & Inbox](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-the-live-feed-inbox) # How do I reply to a comment in the Live Feed or Inbox? ## Facilitators can reply to any conversation that is visible in their Live Feed or Inbox by typing, uploading a picture, or using suggested responses. Responding to audience member comments ensures they feel heard and encourages them to submit feedback in the future. You can respond to an audience member's comment by: 1. Typing a reply 2. Using a suggested response 3. Uploading an image --- **1\. Type a reply to a comment.** In the Live Feed: - Click the blue reply arrow on any conversation card in the Live Feed to open the conversation. - Type your reply. - Click or tap the arrow or press the return key on your keyboard to send your reply. A small blue tick will appear below it immediately after you send it. ![](https://help.joyoushq.com/hs-fs/hubfs/Type%20a%20reply-gif.gif?width=616&height=403&name=Type%20a%20reply-gif.gif) In the Inbox: - Click the Inbox icon in the top-right corner of the live feed to open the Inbox. - Click a conversation within the conversation list. - Type your reply. - Click or tap the arrow or press the return key on your keyboard to send your reply. A small blue tick will appear below it immediately after you send it. ![livefeed-inbox1](https://help.joyoushq.com/hs-fs/hubfs/livefeed-inbox1.gif?width=623&height=363&name=livefeed-inbox1.gif) 📝  The audience member will receive a notification including the details of your comment within an hour of you sending it.   --- **2\. Use a suggested response.** - Cycle through the suggested responses by clicking the '**Get a different suggestion**' icon. - Click the purple tick once you find a response you'd like to use . - You can either send the response right away by clicking the blue arrow, or personalize the message by adding more text before sending. ![](https://help.joyoushq.com/hs-fs/hubfs/Suggested%20response-gif-1.gif?width=619&height=405&name=Suggested%20response-gif-1.gif) 📝  Suggested responses will only appear on conversations where the most recent comment is an audience member comment. Once you've responded, suggested responses are unavailable until the audience member responds again.   --- **3\. Upload an image.** - Click or tap on the camera in the comment box. If you are on a mobile device, take a photo and send it. Select an image or GIF from your files if you are on a computer. - You now have the option to type a message or you can send the image by hitting the small blue send arrow. A small blue tick will appear below the image after it is sent. - To view your image, click on your image, then click '**View image'.** - To remove your image, click on your image, click '**Remove image',** then click '**Remove message'. ![](https://help.joyoushq.com/hs-fs/hubfs/Image-gif.gif?width=670&height=489&name=Image-gif.gif)** - [Setting up Joyous](https://help.joyoushq.com/setting-up-joyous?hsLang=en#main-content) - [Overview](https://help.joyoushq.com/setting-up-joyous?hsLang=en#overview) - [People data integrations](https://help.joyoushq.com/setting-up-joyous?hsLang=en#people-data-integrations) - [Contact methods](https://help.joyoushq.com/setting-up-joyous?hsLang=en#contact-methods) - [Other Integrations](https://help.joyoushq.com/setting-up-joyous?hsLang=en#other-integrations) - [Dashboard sign-on](https://help.joyoushq.com/setting-up-joyous?hsLang=en#dashboard-sign-on) - [Privacy & security](https://help.joyoushq.com/setting-up-joyous?hsLang=en#privacy-security) - [Matrix relationships](https://help.joyoushq.com/setting-up-joyous?hsLang=en#matrix-relationships) - [Resources](https://help.joyoushq.com/setting-up-joyous?hsLang=en#resources) - [Campaign stakeholder resources](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#main-content) - [Understanding notifications](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-notifications) - [Understanding the Live Feed & Inbox](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-the-live-feed-inbox) - [Understanding filters](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-filters) - [Understanding the Dashboard](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-the-dashboard) - [Understanding the Campaign Setup](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-the-campaign-setup) - [Understanding the Board](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-the-board) - [FAQs](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#faqs) - [Audience resources](https://help.joyoushq.com/audience-resources?hsLang=en#main-content) - [Giving feedback](https://help.joyoushq.com/audience-resources?hsLang=en#giving-feedback) - [Changing your feedback](https://help.joyoushq.com/audience-resources?hsLang=en#changing-your-feedback) - [FAQs](https://help.joyoushq.com/audience-resources?hsLang=en#faqs) - [The HR Engagement Model](https://help.joyoushq.com/the-hr-engagement-model?hsLang=en#main-content) - [The Joyous HR Engagement Model](https://help.joyoushq.com/the-hr-engagement-model?hsLang=en#the-joyous-hr-engagement-model) - [Release notes](https://help.joyoushq.com/release-notes?hsLang=en) - [Integrations](https://help.joyoushq.com/integrations?hsLang=en#main-content) - [ServiceNow](https://help.joyoushq.com/integrations?hsLang=en#servicenow) - [Joyous status](https://status.joyoushq.com/) - [Privacy](https://www.joyoushq.com/privacy) [![Joyous](https://help.joyoushq.com/hubfs/Joyous-logo-colour.svg "Joyous")](http://joyoushq.com) Joyous help center Copyright © 2025, Joyous Ltd