How do I use the AI facilitator?

Enable the AI facilitator in the Facilitators setting in the Calendar side panel.

Hearing back from a human facilitator is still the ideal experience in a Joyous conversation, but we acknowledge that resources are not always available to make this happen in every case. To ensure that everyone has their feedback acknowledged, you can enable the AI facilitator.

Responses

The AI facilitator is designed to respond in two main ways that correspond to the training we give to human facilitators.

1. Seeking clarification.
When an audience member leaves a short or vague comment, the AI facilitator can seek clarification to improve the quality of insights:

2. Prompting for feedback.
When an audience member selects a rating, but does not leave a comment, the AI facilitator can prompt for feedback:

The AI facilitator avoids responding when audience members leave comments that are:

• Clear or highly detailed and do not require clarification
• Positive indicating they have no issues or ideas to communicate

Configuration

• Click the 'Facilitators' field in the campaign configuration.

• Select the 'Enable AI facilitator' toggle.
• Type the Human response buffer (hours):
  After an audience member leaves feedback, the AI facilitator will wait the specified number of hours before responding, giving a human facilitator a chance to respond first. 
  • If a human facilitator responds to a conversation, the AI facilitator will not respond to that conversation.
  • The maximum buffer is 72 hours, or 3 days.
• Click 'Save only' or 'Save & notify' to confirm the facilitator setup.
  • Note that clicking 'Save & notify' will send an email to the campaign facilitators outlining the campaign details.