---
title: How do I use the Heatmaps tab?
description: The Heatmap tab provides a visual overview of average scores and engagement across your campaign, broken down by up to three attributes.
---

[Skip to content](https://help.joyoushq.com/how-do-i-use-the-heatmap-tab#main-content)

[![Joyous-logo-colour](https://help.joyoushq.com/hubfs/Joyous-logo-colour.svg)](https://help.joyoushq.com/?hsLang=en)

Open main navigation

Close main navigation

- [Go to bejoyous.ai](https://bejoyous.ai/)

[Go to bejoyous.ai](https://bejoyous.ai/)

 How can we help?

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.joyoushq.com/?hsLang=en)
2. [Campaign stakeholder resources](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en)
3. [Understanding the Dashboard](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-the-dashboard)

# How do I use the Heatmaps tab?

## The Heatmap tab provides a visual overview of average scores and engagement across your campaign, broken down by up to three attributes.

From the Heatmap tab, you can:

1. View average scores by attribute
2. View engagement levels by attribute
3. Change attribute breakdowns and add additional ones
4. Change the display order of attributes

### 1. View average scores levels by attribute

- The Heatmap displays a table with attributes (e.g., teams or departments) in rows and rated statement questions in columns.
- The top row, labelled **Overall**, shows average scores across all responses visible to you.
- Rows below show average scores for each breakdown.
- Colors indicate variance from the overall average score:
  
    - **Darker blue** = higher average score than the overall average
    - **Darker pink** = lower average score than the overall average

### ![](https://help.joyoushq.com/hs-fs/hubfs/Score%20Heatmap%20-%20Actionable%20Campaign%20(7)-png.png?width=618&height=387&name=Score%20Heatmap%20-%20Actionable%20Campaign%20(7)-png.png)

### 2. View engagement levels by attribute

- To the right of the sentiment scores, you’ll see engagement metrics for each attribute. These include:

**Engagement funnel metrics**

- **Audience Members Contacted** – Total contacted in that group
- **Provided at least one score** – % who rated at least one statement (standard participation metric)
- **Provided at least one comment** – % who left at least one comment
- **Suggested at least one action** – % whose comment included an actionable phrase

**Additional engagement metrics**

- **Provided at least one score** - Number of people who rated at least one statement
- **Got a reply** – % who were responded to by a person or AI
- **Commented after reply** – % who commented again after receiving a reply
- **Suggested an action after a reply** – % who left an actionable phrase in a follow-up comment

![](https://help.joyoushq.com/hs-fs/hubfs/Score%20Heatmap%20-%20Actionable%20Campaign%20(6)-png.png?width=670&height=156&name=Score%20Heatmap%20-%20Actionable%20Campaign%20(6)-png.png)

 

### 3. Change attribute breakdowns and add additional ones

- To change the breakdown, click the **Breakdown** dropdown in the top left of the tab and select a different attribute.
- To add another breakdown, click the **+** icon next to the dropdown. You can add up to **three** breakdowns in total.
- This lets you layer insights, such as division *and* location.

### ![heatmap\_breakdown](https://help.joyoushq.com/hs-fs/hubfs/heatmap_breakdown.gif?width=618&height=335&name=heatmap_breakdown.gif)

### 4. Change the display order of the attributes

- Use the **Display Order** option in the top right to reorder attributes:
- From here you can choose to show:
  
    - Only average scores, only engagement metrics, or both
    - **Volume** – Sorts by number of people in each attribute group (largest to smallest)

- - **Alphabetical** – Sorts attribute names from A to Z

### ![heatmap\_options](https://help.joyoushq.com/hs-fs/hubfs/heatmap_options.gif?width=618&height=368&name=heatmap_options.gif)

- [Setting up Joyous](https://help.joyoushq.com/setting-up-joyous?hsLang=en#main-content)

    - [Overview](https://help.joyoushq.com/setting-up-joyous?hsLang=en#overview)
    - [People data integrations](https://help.joyoushq.com/setting-up-joyous?hsLang=en#people-data-integrations)
    - [Contact methods](https://help.joyoushq.com/setting-up-joyous?hsLang=en#contact-methods)
    - [Other Integrations](https://help.joyoushq.com/setting-up-joyous?hsLang=en#other-integrations)
    - [Dashboard sign-on](https://help.joyoushq.com/setting-up-joyous?hsLang=en#dashboard-sign-on)
    - [Privacy & security](https://help.joyoushq.com/setting-up-joyous?hsLang=en#privacy-security)
    - [Matrix relationships](https://help.joyoushq.com/setting-up-joyous?hsLang=en#matrix-relationships)
    - [Resources](https://help.joyoushq.com/setting-up-joyous?hsLang=en#resources)
- [Campaign stakeholder resources](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#main-content)

    - [Understanding notifications](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-notifications)
    - [Understanding the Live Feed & Inbox](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-the-live-feed-inbox)
    - [Understanding filters](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-filters)
    - [Understanding the Dashboard](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-the-dashboard)
    - [Understanding the Campaign Setup](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-the-campaign-setup)
    - [Understanding the Board](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-the-board)
    - [FAQs](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#faqs)
- [Audience resources](https://help.joyoushq.com/audience-resources?hsLang=en#main-content)

    - [Giving feedback](https://help.joyoushq.com/audience-resources?hsLang=en#giving-feedback)
    - [Changing your feedback](https://help.joyoushq.com/audience-resources?hsLang=en#changing-your-feedback)
    - [FAQs](https://help.joyoushq.com/audience-resources?hsLang=en#faqs)
- [The HR Engagement Model](https://help.joyoushq.com/the-hr-engagement-model?hsLang=en#main-content)

    - [The Joyous HR Engagement Model](https://help.joyoushq.com/the-hr-engagement-model?hsLang=en#the-joyous-hr-engagement-model)
- [Release notes](https://help.joyoushq.com/release-notes?hsLang=en)
- [Integrations](https://help.joyoushq.com/integrations?hsLang=en#main-content)

    - [ServiceNow](https://help.joyoushq.com/integrations?hsLang=en#servicenow)

- [Joyous status](https://status.joyoushq.com/)
- [Privacy](https://www.joyoushq.com/privacy)

[![Joyous](https://help.joyoushq.com/hubfs/Joyous-logo-colour.svg "Joyous")](http://joyoushq.com)

Joyous help center

Copyright © 2025, Joyous Ltd