How do I use the Overview card?

The 'Overview' card lets you see the top actionable themes, rating summary, and average score breakdown for a selected campaign.

The Dashboard Overview is a great way to see overall campaign results at a glance. Within the Overview card, you'll be able to:

  1. View top actionable themes for a campaign
  2. View the rating summary for a campaign
  3. View 'Average score breakdown' by [attribute] for a campaign



1. View top actionable themes for a campaign.

  • Click 'SHOW MORE' to see all of the top actionable themes for a campaign
  • Hover over a theme and click 'VIEW THEME'. This will take you to the themes tab, where you can see any sub-themes and actionable phrases linked to the themes   

View top actionable themes



2. View the rating summary for a campaign

  • Positive represents how many ratings of 9 or 10 were selected within a campaign. In the example below, 120 9s or 10s were selected. 15% of all ratings selected were positive.
  • Neutral represents how many ratings of 7 or 8 were selected within a campaign. In the example below, 525 7s or 8s were selected. 65% of all ratings selected were neutral.
  • Negative represents how many ratings between 0 to 6 were selected within a campaign. In the example below, 167 ratings between 0-6 were selected. 20% of all ratings selected were neutral.




3. View 'Average score breakdown' by [attribute] for a campaign

  • Click the average score breakdown dropdown and select the attribute you'd like to apply. This will change the attribute in the overview card and question cards below.
  • Hover over an attribute value till three dots appear. Click 'View conversations'. This will take you to the Live Feed with the attribute value applied.
  • Hover over an attribute value till three dots appear. Click 'Filter Dashboard'. This will apply the attribute value to the filter bar in the Dashboard and show you data relevant to that attribute value.
Average score breakdown