How do I view new messages in the live feed?

Click the 'NEW MESSAGES' pill to refresh the Live Feed and view new conversations. 

As a facilitator, it's important you can keep track of which conversations you have and haven't responded to. The Live Feed will hold its position while you are responding unless you click the 'NEW MESSAGES' pill.

1. View new conversations.

  • Click or tap on 'NEW MESSAGES'.
  • The conversations that you are viewing in the Live Feed will not reload until you have clicked on 'NEW MESSAGES'.
  • Clicking on 'NEW MESSAGES' will refresh the Live Feed and show you any new conversations that came through during the time you were viewing the Live Feed.

New messages