--- title: How does Joyous maintain anonymity of audience members? description: To maintain anonymity, Joyous disables identifying information and uses a unique person threshold of 5 minimum responses to display conversations and Dashboard results. --- [Skip to content](https://help.joyoushq.com/how-does-joyous-maintain-anonymity-of-audience-members#main-content) [![Joyous-logo-colour](https://help.joyoushq.com/hubfs/Joyous-logo-colour.svg)](https://help.joyoushq.com/?hsLang=en) Open main navigation Close main navigation - [Go to bejoyous.ai](https://bejoyous.ai/) [Go to bejoyous.ai](https://bejoyous.ai/) How can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.joyoushq.com/?hsLang=en) 2. [Campaign stakeholder resources](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en) 3. [FAQs](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#faqs) # How does Joyous maintain anonymity of audience members? ## To maintain anonymity, Joyous disables identifying information and uses a unique person threshold of 5 minimum responses to display conversations and Dashboard results. Conversations and data within an anonymous campaign are displayed differently to that of open campaigns. There are 4 key differences to how anonymous campaigns are displayed:   1\. Key differences for audience members 2\. Key differences to the Live Feed & Inbox 3\. Key differences to the Dashboard 4\. Key differences to campaign tile appearance   --- **1. Key differences for audience members** There are two key differences for audience members: - i. Audience members names are removed from the delivery method. - ii. Audience members names are removed from AI facilitator responses. ![](https://help.joyoushq.com/hs-fs/hubfs/Question%20SMS%20%26%20Chat-png.png?width=320&height=650&name=Question%20SMS%20%26%20Chat-png.png)       ![](https://help.joyoushq.com/hs-fs/hubfs/Question%20SMS%20%26%20Chat%20(1)-png.png?width=320&height=650&name=Question%20SMS%20%26%20Chat%20(1)-png.png)   --- **2. Key differences to the Live Feed & Inbox** There are two key differences to the Live Feed and Inbox: - **i. Visibility of identifying information**. - Audience member names are replaced with '**Anonymous**' in conversation headers and notification dropdown. - The attribute dropdown in conversation headers is disabled. - Audience avatar initials are replaced with generic icons. ![](https://help.joyoushq.com/hs-fs/hubfs/Column-png.png?width=320&height=650&name=Column-png.png)   ![](https://help.joyoushq.com/hs-fs/hubfs/Screenshot%202025-08-07%20at%201-27-56%E2%80%AFPM%201-png.png?width=321&height=650&name=Screenshot%202025-08-07%20at%201-27-56%E2%80%AFPM%201-png.png) - **ii. Filter availability & results.** - Person filters are disabled for anonymous campaigns. Applying a person's name to the filter bar will only return conversations from that person for open campaigns they have responded to.  ![](https://help.joyoushq.com/hs-fs/hubfs/Masonry%20View%20(2)-png.png?width=688&height=387&name=Masonry%20View%20(2)-png.png) ![](https://help.joyoushq.com/hs-fs/hubfs/Inbox%20view-png-1.png?width=688&height=387&name=Inbox%20view-png-1.png) - Conversation, Campaign, Sentiment, and Attribute filters are enabled for anonymous campaigns. However, you will only see results if the combination of applied filters returns conversations from 5 or more unique people. - e.g. If you apply '**Dallas**' and '**Female**' filters and there are 5 or more unique females that work in Dallas, you will see anonymised conversations from those people. ![](https://help.joyoushq.com/hs-fs/hubfs/Masonry%20View%20(6)-png.png?width=688&height=387&name=Masonry%20View%20(6)-png.png) - If you apply '**Dallas**' and '**Operations**' filters and there are only 4 people that work in Operations in Dallas, you will not see any results. ![](https://help.joyoushq.com/hs-fs/hubfs/Masonry%20View%20(3)-png.png?width=688&height=387&name=Masonry%20View%20(3)-png.png) --- **3. Key differences to the Dashboard** - **i. Overview tab:** - When an attribute value such as 'West' (Region) contains fewer than 5 unique scores, the average score breakdown will display a lock symbol. **![](https://help.joyoushq.com/hs-fs/hubfs/Attribute%20Breakdown%20(1)-png.png?width=484&height=290&name=Attribute%20Breakdown%20(1)-png.png)** - - If a campaign, question, or combination of filters contains conversations or data points from less than 5 unique people, no results will be shown. ![](https://help.joyoushq.com/hs-fs/hubfs/Dashboard%20-%20Overview-png.png?width=663&height=373&name=Dashboard%20-%20Overview-png.png) - **ii. Themes tab:** - When a sub-theme contains fewer than 5 unique phrases, it will be replaced with an anonymous campaign banner. **![](https://help.joyoushq.com/hs-fs/hubfs/Screenshot%202025-08-07%20at%205-27-55%E2%80%AFPM%201-png.png?width=688&height=245&name=Screenshot%202025-08-07%20at%205-27-55%E2%80%AFPM%201-png.png)** - If a campaign or combination of filters contains conversations from less than 5 unique people, no themes will be shown. ![](https://help.joyoushq.com/hs-fs/hubfs/Dashboard%20-%20Overview%20(1)-png-1.png?width=688&height=387&name=Dashboard%20-%20Overview%20(1)-png-1.png) - **iii. Heatmap tab:** - When an attribute value such as 'Store 3' contains fewer than 5 unique scores, the average score will be replaced with a lock symbol. ![](https://help.joyoushq.com/hs-fs/hubfs/Screenshot%202025-08-07%20at%205-35-56%E2%80%AFPM%201-png.png?width=688&height=220&name=Screenshot%202025-08-07%20at%205-35-56%E2%80%AFPM%201-png.png) - When a Heatmap is exported, any attribute values with fewer than 5 unique scores will be replaced with 'Anonymized' in the spreadsheet. ![](https://help.joyoushq.com/hs-fs/hubfs/Screenshot%202025-08-07%20at%205-42-37%E2%80%AFPM-png-1.png?width=688&height=170&name=Screenshot%202025-08-07%20at%205-42-37%E2%80%AFPM-png-1.png) - If a campaign or combination of filters contains conversations from less than 5 unique people, no Heatmap data will be shown. ![](https://help.joyoushq.com/hs-fs/hubfs/Score%20Heatmap%20-%20No%20Data-png.png?width=688&height=387&name=Score%20Heatmap%20-%20No%20Data-png.png) --- **4. Key differences to campaign tile appearance** Anonymous campaigns are visually represented by a shield symbol. You will find this symbol within campaign tiles on: - **The Dashboard timeline** ![](https://help.joyoushq.com/hs-fs/hubfs/Screenshot%202025-08-07%20at%205-57-11%E2%80%AFPM%201-png.png?width=617&height=129&name=Screenshot%202025-08-07%20at%205-57-11%E2%80%AFPM%201-png.png) - **Campaign Calendar** ![](https://help.joyoushq.com/hs-fs/hubfs/Screenshot%202025-08-07%20at%205-57-35%E2%80%AFPM%201-png.png?width=611&height=330&name=Screenshot%202025-08-07%20at%205-57-35%E2%80%AFPM%201-png.png) - **Planning Board** ![](https://help.joyoushq.com/hs-fs/hubfs/Screenshot%202025-08-07%20at%205-58-20%E2%80%AFPM%201%20(1)-png.png?width=688&height=149&name=Screenshot%202025-08-07%20at%205-58-20%E2%80%AFPM%201%20(1)-png.png) - [Setting up Joyous](https://help.joyoushq.com/setting-up-joyous?hsLang=en#main-content) - [Overview](https://help.joyoushq.com/setting-up-joyous?hsLang=en#overview) - [People data integrations](https://help.joyoushq.com/setting-up-joyous?hsLang=en#people-data-integrations) - [Contact methods](https://help.joyoushq.com/setting-up-joyous?hsLang=en#contact-methods) - [Other Integrations](https://help.joyoushq.com/setting-up-joyous?hsLang=en#other-integrations) - [Dashboard sign-on](https://help.joyoushq.com/setting-up-joyous?hsLang=en#dashboard-sign-on) - [Privacy & security](https://help.joyoushq.com/setting-up-joyous?hsLang=en#privacy-security) - [Matrix relationships](https://help.joyoushq.com/setting-up-joyous?hsLang=en#matrix-relationships) - [Resources](https://help.joyoushq.com/setting-up-joyous?hsLang=en#resources) - [Campaign stakeholder resources](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#main-content) - [Understanding notifications](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-notifications) - [Understanding the Live Feed & Inbox](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-the-live-feed-inbox) - [Understanding filters](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-filters) - [Understanding the Dashboard](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-the-dashboard) - [Understanding the Campaign Setup](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-the-campaign-setup) - [Understanding the Board](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#understanding-the-board) - [FAQs](https://help.joyoushq.com/campaign-stakeholder-resources?hsLang=en#faqs) - [Audience resources](https://help.joyoushq.com/audience-resources?hsLang=en#main-content) - [Giving feedback](https://help.joyoushq.com/audience-resources?hsLang=en#giving-feedback) - [Changing your feedback](https://help.joyoushq.com/audience-resources?hsLang=en#changing-your-feedback) - [FAQs](https://help.joyoushq.com/audience-resources?hsLang=en#faqs) - [The HR Engagement Model](https://help.joyoushq.com/the-hr-engagement-model?hsLang=en#main-content) - [The Joyous HR Engagement Model](https://help.joyoushq.com/the-hr-engagement-model?hsLang=en#the-joyous-hr-engagement-model) - [Release notes](https://help.joyoushq.com/release-notes?hsLang=en) - [Integrations](https://help.joyoushq.com/integrations?hsLang=en#main-content) - [ServiceNow](https://help.joyoushq.com/integrations?hsLang=en#servicenow) - [Joyous status](https://status.joyoushq.com/) - [Privacy](https://www.joyoushq.com/privacy) [![Joyous](https://help.joyoushq.com/hubfs/Joyous-logo-colour.svg "Joyous")](http://joyoushq.com) Joyous help center Copyright © 2025, Joyous Ltd