How to navigate the Campaign Dashboard

If you are a leader or someone who has been tasked with responding to people in Joyous, you will have access to the Campaign Dashboard. Campaign Dashboard lets you see top actionable themes, average scores by any data attribute, and participation by conversation.

There are three key sections to the dashboard: Campaign Timeline, Campaign Overview, and Question Cards.

Campaign Timeline

The campaign timeline lets you see past, present, and upcoming campaigns.

1. Click the forward and back arrows to navigate through time.

• The back arrow takes you back 1 month in time
• The forward arrow takes you forward 1 month in time
• The TODAY button takes you to a view of the current month
  
  

2. Click on a campaign tile to apply it to the filter bar.

• This will show information and insights about the campaign applied
• If the campaign is completed, you will be able to see top actionable themes, rating summaries, and average score breakdowns by attributes.

Campaign Overview

The Campaign Overview lets you see an Impact Overview, Top Actionable Themes, Rating Summary and Average Score Breakdowns for the applied campaign filter.

1. Click 'SHOW MORE'.

• The SHOW MORE button under TOP ACTIONABLE THEMES shows you all of the actionable themes detected within the applied campaign
• The SHOW MORE button under Average score breakdown shows you all of the values for the selected attribute

2. Click the 'Average score breakdown by' dropdown

• Clicking the dropdown allows you to select the attribute you wish to see average scores for

Question Cards

Question cards let you see insights and participation for each conversation in a campaign.

1. Click a search icon next to the question text.

• This will apply that particular question to the filter bar and take you to the Live Feed.
• The Live Feed will display only conversations that contain the filtered question.

2. Hover over the attribute bar chart till the search icon appears.

3. Click the search icon of an attribute.

• This will apply that particular attribute to the filter bar and take you to the Live Feed.
• The Live Feed will display only conversations that contain the filtered attribute.