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Making tricky conversations easy

Use a relationship building statement from Anthony Suchman's PEARLS to helps reduce tension.

Watch the video lesson here


We recently analysed over 30,000 comments and found less than 5% of those contained both a negative theme and negative sentiment. Tricky conversations are the exception, not the norm. But since you’ll most likely encounter negative feedback at some stage during your leadership journey, it helps to have techniques for dealing with it.

The PEARLS approach

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Using a relationship-building statement will reinforce your relationship and make it easier to have an open conversation. 


Below is an example of each type of relationship-building statement.

P - Partnership


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E - Empathy


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A - Acknowledgement


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R - Respect


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L - Legitimation


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S - Support


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We hope you find Anthony Suchman's relationship-building statements useful!