Operational (Conversation set)

Use this conversation set as a good example of what operational questions may look like.

This conversation set provides examples of what good operational questions can look like. This set covers topics such as Safety, Adoption & Communication, Billing and Empowerment.

 

Here is the example conversation set.


 

Safety

Rated Statement Conversation Starter
I'm confident in my ability to get all relevant safety information. What would make it easier to get your safety information?
I have the proper training and tools to work safe. Thinking about field safety, what is most important to you?

 

Adoption & Communication

Rated Statement Conversation Starter
I understand communications better when a video is included. What other ways would you suggest that important information be communicated?
I receive and understand the knowledge for new processes or products prior to launch. What would help you better understand the information received?
The information shared in our meetings is useful to me. How could we improve the delivery of meeting material?

 

Billing

Rated Statement Conversation Starter
It is clear when to bill a customer for services I perform. What tips would you share for billing a customer?

 

Empowerment

Rated Statement Conversation Starter
I am empowered to get our customers provisioned on the due-date. What stands in your way to get our customers provisioned on-time?
I have the time I need to meet the daily challenges I face. What is the one area/aspect of your job that you wish you had more time for?
During my workday, I am confident in my ability to personally connect with our customers. What would help improve your ability to personally connect with our customers?
During my workday, I am empowered to reward customers in a meaningful way. What would help you feel more empowered to reward customers?