Use this conversation set as a good example of what operational questions may look like.
This conversation set provides examples of what good operational questions can look like. This set covers topics such as Safety, Adoption & Communication, Billing and Empowerment.
Here is the example conversation set.
Safety
| Rated Statement | Conversation Starter |
| I'm confident in my ability to get all relevant safety information. | What would make it easier to get your safety information? |
| I have the proper training and tools to work safe. | Thinking about field safety, what is most important to you? |
Adoption & Communication
| Rated Statement | Conversation Starter |
| I understand communications better when a video is included. | What other ways would you suggest that important information be communicated? |
| I receive and understand the knowledge for new processes or products prior to launch. | What would help you better understand the information received? |
| The information shared in our meetings is useful to me. | How could we improve the delivery of meeting material? |
Billing
| Rated Statement | Conversation Starter |
| It is clear when to bill a customer for services I perform. | What tips would you share for billing a customer? |
Empowerment
| Rated Statement | Conversation Starter |
| I am empowered to get our customers provisioned on the due-date. | What stands in your way to get our customers provisioned on-time? |
| I have the time I need to meet the daily challenges I face. | What is the one area/aspect of your job that you wish you had more time for? |
| During my workday, I am confident in my ability to personally connect with our customers. | What would help improve your ability to personally connect with our customers? |
| During my workday, I am empowered to reward customers in a meaningful way. | What would help you feel more empowered to reward customers? |