Qualtrics Joyous Integration

Initial Setup

These steps need someone with Qualtrics admin privileges and someone with Joyous admin privileges.

1. In Qualtrics: Create and copy a new API Key to be used by the Joyous integration. You will also need the Datacenter id.
2. In Joyous: Navigate to Settings > Integrations and enter the Qualtrics API Key and Datacenter details and click Save.

Now your integration is configured, you can import existing feedback from Qualtrics to get Joyous AI themes and actions.

Importing existing feedback from Qualtrics

1. Click the New campaign option in the navigation sidebar to open the Campaign template gallery.
2. In the Campaign Assistant sidebar, choose the Import from Qualtrics option.
   1. If the sidebar is hidden, toggle it on with the setting in the header.
3. In the Import from Qualtrics dialog, choose an existing Qualtrics survey from the list to import.
4. Click Import.
   1. Open text comment responses from the survey will be imported into a new Joyous campaign with the same name. 
   2. Joyous auto-theme will automatically run to create themes and actions from comment data.
   3. Depending on the number of imported responses, this may take a few minutes to process.