Understanding Actionable Conversations

If you are someone who has been tasked with responding to people in Joyous, you'll be able to see actionable phrases appear highlighted in responses from team members in real-time - directly in the live feed. When a lightning bolt (⚡) appears on the top right of a conversation, it means the conversation contains at least one actionable phrase.


⚡️  As of November 2022, this is a beta release that we are sharing early. You might notice some places where it is not 100% perfect but we will be continuously improving the accuracy and coverage over time. Watch this space!

Actionable conversations

Not all feedback contains suggestions that make it easy to drive change. We automatically identify phrases in team members' comments that contain ideas, suggestions, and requests. These phrases are highlighted in the live feed making it easier for you to know what action should be taken and what should be acted on.

Apply the Actionable Conversations filter to view only conversations that contain an actionable phrase.