Understanding Deep Dive

If you are a leader or someone tasked with responding to people in Joyous, you will have access to Deep Dive in the Campaign Dashboard. Deep Dive lets you see sub-themes (if available), the number of participants that contributed to the theme or sub-theme and the actionable phrases associated with them. Deep Dive is also the place where you can rename themes and filter to them in the Live Feed.

Introducing Sub-themes

Actionable phrases are identified from comments and then grouped into actionable themes. Actionable themes are displayed in the Campaign Dashboard.

Previously, all themes, even if they were closely related, were displayed in the dashboard as a single list. To encourage more focused actions, we will now group related themes together.

For example: Sub-themes such as ‘Provide leader training’ and ‘Provide excel training’ will be listed under the theme ‘Training’. 

This will greatly reduce the need for additional analysis after campaigns by providing a more clear path to specific actions.

Deep Dive from Campaign Dashboard

• To access the Deep Dive modal, hover on a theme in the TOP ACTIONABLE THEMES chart until a DEEP DIVE pill is visible.
• Click on the theme bar to display the Deep Dive modal for that theme. 

Deep Dive with Sub-themes

1.  Theme name

• Hover on the theme name until the edit icon appears.
• Click the edit icon to display the Rename Theme dialog.
   
  
• Enter the new theme name.
• Click SAVE button to update to new theme name.
  
  

2.  View conversations

• Click View Conversations button.
• This will apply that particular theme to the filter bar and take you to the Live Feed.
• The Live Feed will display all conversations from all the sub-themes for the theme. 

3. Sub-themes

• Hover on the sub-theme name until the menu icon appears.
• Click the menu icon to access options to view conversations for the sub-theme or edit the sub-theme name.
• Click View conversations option 
  • This will apply that particular sub-theme to the filter bar and take you to the Live Feed.
  • The Live Feed will display only conversations that contain the filtered sub-theme.
• Click Rename Theme option
  • This will display the Rename Theme dialog. 
  • Enter the new sub-theme name.
  • Click SAVE button to update the sub-theme name.

4. Sub-theme participants

• This shows the total count of unique participants who expressed the sub-theme during the campaign.

5. Actionable phrases

• Hover on a phrase until the search icon appears.
• Click the search icon.
• This will take you to the Live Feed where the conversation modal containing the actionable phrase is open. 
• Click VIEW ALL to show all actionable phrases for that sub-theme.
  
  

Deep Dive Without Sub-themes

• Hover on the theme name until the edit icon appears.
• Click the edit icon to display the Rename Theme dialog. 
• Enter the new theme name.
• Click SAVE button to update to new theme name.
  
  

2.  View conversations

• Click View Conversations button.
• This will apply that particular theme to the filter bar and take you to the Live Feed.
• The Live Feed will display only conversations that contain the filtered theme.

3. Participants

• This shows the total count of unique participants who expressed the theme during the campaign.

4. Actionable phrases

• Hover on a phrase until the search icon appears.
• Click the search icon.
• This will take you to the Live Feed where the conversation modal containing the actionable phrase is open. 
• Click VIEW ALL to show all actionable phrases for that theme.