Understanding heatmap colours

📺 Watch the video lesson here: Understanding heatmaps

If you are a leader, you will be able to compare different groups of people using heatmaps. The colours show you where there are differences between the different groups of people.

Colour legends

The legends make it easy for you to understand the heatmap colours.

Blue squares mean that an average score or delta is better than the organisation or heatmap average.
Pink squares mean that an average score or delta is worse than the organisation or heatmap average.
Lighter shades mean smaller differences while darker shades mean bigger differences.
White squares mean that an average score or delta is no worse and no better than the organisation or heatmap average.

💡 Tip: When trying to identify where to invest your time and resources, look for dark pink cells. These indicate there is a big difference between the column of the heatmap and the organisation or heatmap average.

There are two types of colour legends:

1. Average score and Delta legends.

Colour codes are based on whether differences are 0.1, 0.3, or 0.5 away from the overall average.

📝 Note: The differences for eNPS are +/-1, +/-3, and +/-5.

This heatmap shows that Foods Production & Packaging have the lowest average category scores compared to the organisation average.

By changing the display value for a heatmap from Average score to Delta, you'll be able to see the difference between each department's average category scores and the organisation's average category scores.

2. Response rate legends

Colour codes are based on whether differences are 5%, 10%, or 15% away from the overall response rate.

This heatmap shows that Laboratory has the lowest response rates compared to the organisation response rate.