Understanding the Participation table

You can use the Participation table to understand participation for the conversations you can see in Joyous.

Understanding the Participation table

1. Conversation starters sent.

  • This is the total number of conversation starters sent to people.
  • A conversation starter can be thought of as a single email or SMS.

 

2. Answered by team members.

  • This is the number of conversation starters that had at least one response from a team member. Responses include: selecting a rating, selecting an answer to a multiple-choice question, submitting a comment, or submitting an image.
  • The % is calculated by: Answered by team members ÷ Conversation starters sent.

 

3. Team member commented.

  • This is the number of conversations that contain at least one team member comment.
  • The % is calculated by: Team member commented ÷ Answered by team members.

4. TOTAL CHATS. This is a combination of Chats started by team members and Chats started by leaders.

  • This is the total count of conversations that include at least one comment by a team member and one comment by a leader (i.e. a two-way chat).
  • The % is calculated by: TOTAL CHATS ÷ Team member commented.
  • To the right of the table, you'll see this key:
  • This key will help you determine which groups of leaders are having the most and least two-way chats with team members.

5. Chats started by team members. These are the chats where the team member commented first.

  • The number of conversations where the team member made the first comment.
  • The % of conversations that turned into two-way chats started by team members.

6. Chats started by leaders. These are the chats where the leader commented first.

  • A leader can be anyone who makes a comment in a team member's conversation. It could be a team member's direct leader, subject matter expert, coach or someone else.
  • The number of conversations where the leader made the first comment.
  • The % of conversations that turned into two-way chats started by leaders.