Understanding the rating summary

What is shown on the summary

The rating summary consists of seven key pieces of information.

1. The category name. 

2. The distribution of scores.

• Positive. This is the number of 9-10 ratings as a % of all ratings for rated statements in the category.
• Neutral. This is the number of 7-8 ratings as a % of all ratings for rated statements in the category.
• Negative. This is the number of 0-6 ratings as a % of all ratings for rated statements in the category.
• Skipped. The number of questions where the skip question option was selected.
  
  

3. The category average score.

• We use a simple average to calculate scores.
• Questions and topics are not weighted.
• Each individual rating contributes equally to an average score. For example:  (7 + 4 + 10 + 0 + 2 + 5) / 6 = 4.7

4. Unanswered rated statements. The proportion of rated statements in the category that have not been answered (i.e. non-participation).

5. Answered rated statements. This is the total number of rated statements in the category that received an answer. 

6. The trend over time.

• The category trend compares the scores of the latest two questions in the category.
• If the arrow is pointing to the right, the latest question in the category has a higher score than the previous question in the category.
• If the arrow is pointing to the left, the latest question in the category has a lower score than the previous question in the category.
• If you see a dot, there is no change between the scores of the current question and the score of the previous question in the category.
  
  

7. Spectrum labels.

• The left label (Disengaged) is the category spectrum low.
• The right label (Engaged) is the category spectrum high.