Responding to feedback
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      3. Responding to feedback

      Viewing new messages in the live feed

      If you want to view new messages that have come through the live feed, you can do so using the NEW MESSAGES button. 

       

      1. Click or tap on NEW MESSAGES.
      • The conversations that you are viewing in the live feed will not reload until you have clicked on NEW MESSAGES.
      • Clicking on NEW MESSAGES will refresh the live feed and show you any new conversations that came through during the time you were viewing the live feed.