What happens when a team member switches to a different location?

If there are changes to a person's location, the people data information sent to Joyous should be updated to reflect this.


This can be reflected by:

  • Updating the value of the person's location in your people data (e.g. from Auckland to Wellington).

For the Auckland reporting line leaders:

  • They no longer see any of the person’s feedback.
  • The person's name will no longer appear in the filter list.
  • The person no longer appears in the direct reports heatmap. 
  • The person's previous scores will still count towards the historical averages on heatmaps and insights but Auckland leaders cannot drill down to see their feedback.
  • The person will no longer count towards the participation calculations for new conversations initiated after they moved locations.

For the Wellington reporting line leaders:

  • They see all the person's feedback, both old and new.
  • The person's name will appear in the filter list.
  • The person appears in the new leader's direct reports heatmap. 
  • Until the person starts responding from Wellington, their scores don’t affect insights for Wellington or the Wellington column in the location heatmap.