Why can't I access my account?

There are two possible reasons:

1. Have you activated your account using the welcome email?
If not, contact us at support@joyoushq.com. We can resend your activation email.

2. Is there an internal problem with your browser or SSO?
If you have SSO in place such as Microsoft or Okta (which you can see in the password screen of the login journey), then there may be an issue within your internal environment or browser. In this case, you may need to contact your internal IT department to resolve the issue.