Release notes

• When accessing conversations via generic campaign link, conversations can be configured to automatically reset to the self-identification screen after a 30-second countdown.
  

• New Lifecycle setting for campaigns:
  • Recurring (quarterly): new option to trigger sending based on a date attribute across a quarterly period
  • Instead of sending all at once, recurring campaigns can send X days before/after a date attribute across a quarter
  • For example: send an onboarding conversation 90 days after start date:
  

• Option to enable + configure a closing message that is sent when conversations are complete
  

• New Heatmap tab on dashboard;
• Displays average scores for each question in the campaign, with delta from the overall average;
• Up to 3 levels of attribute breakdowns
  
  

• Ability to copy individual campaigns or entire planning boards;
• Joyous support can additional copy campaigns/board from one org to another
  
  

• New AI Campaign Assistant sidebar in Template Library
  
  

• Campaigns have a generic link with which audience members can access the campaign instead of their unique link
• Campaign links can be distributed as URLs or downloaded as QR codes to display somewhere audience members can scan with their device
  
  

• Translation of Joyous comms (sends, notifications, nudges, email, sms, chat app)
  
  

• User gets the opportunity to confirm if the language we detect from the browser is correct.
• They can change to a different language from the one detected if desired.
  
  

• Organization's name is now masked in Generative AI requests

• Smarter translation toggle display: Translation toggle only displays if there is content to translate.

• CSV upload automatically detects which column to match people where possible
• New option to define an audience by copy+pasting a list of emails
  
  

• A new section outlining the action plan is now included in the weekly summary.
  
  

• When the user selects an option to create a new campaign (either by selecting 'blank template' or a specific template from library) they are now taken directly to the conversation designer.

• The weekly summary will now also display themes and suggested actions if they have been published for a campaign.
• This includes a bar chart with counts of the top themes and the first three action items and two tasks per item.
• Reporting line leaders (if turned on) will only see results relevant to their part of the audience.
  
  

• Improved security for audience members when clicking links to respond to conversation sends
  
  

• Improved UX for accepting suggestions
• Improved quality of AI output
• Visibility improvements for actions
  
  

• New Themes report option in the Themes tab
  
  

• Campaign stakeholders now receive one email per week with campaign details stacked
  
  

• AI facilitator language can be set for each campaign

• Theme groups now feature a group icon next to the theme name, making them easily distinguishable from other themes
• Unique participant count is displayed in the Overview and Themes tab
  

• Improved report export process and link sharing to align
  

• Access the new engagement Heat map from any Dashboard menu
  
  • Heat map table shows engagement by attribute and the delta of each of the columns from the overall value.  The difference in the percentage points compared to overall is being heat mapped
  
  
  

• New launch reminder email for campaign stakeholders
  
  

• New actionable engagement funnel & metrics on the Dashboard Overview and Themes tabs
  
  

• New notification email for Exec sponsor and leads of a campaign
  
  
• Updated notification email template for facilitators
  
  

• Team members will now hear notification sounds & see a typing indicator when the AI facilitator is responding to their comments
  

• Human facilitators can see when the AI will next auto-respond to conversations
  
  

• Actions items including suggested actions related to displayed themes are now in the Themes tab
  • Suggested action items can be accepted or ignored from the Themes tab.
  • Tasks can be marked as completed in the the Themes tab.
  
• Actionable phrases are not displayed by default, users can expand/collapse on the theme to show relevant actionable phrases
  

• New campaign template gallery has pre-designed conversations to help guide customers during campaign planning
  
  

• AI Facilitator can be configured to acknowledge all feedback, even when clarification is not required
  

• AI facilitator can be set to respond instantly to audience member comments
  

• View conversations in the user's native language
  
  

• Set assignees and due dates to tasks within your action plan
  
  

• Enable Joyous' generative AI to respond to feedback
  
  

• Automatic notification of campaign results
  
  

• Automatically schedule audience nudges
  
  

• Reach more people by integrating with Google Chat
  
  

• Track financial / non-financial impact of campaigns under the Impact tab in Dashboard
  
  

• Export planning board to PPT/PDF
• Share link to planning board
• Ability to jump from planning board to dashboard to view results
• Ability to move a campaign from one planning board to another via Calendar setup
  
  

• Prevent question fatigue by selecting an audience that was not part of a recent campaign, or distribute your audience by another attribute value
  
  

• Create and manage separate planning boards
• Filter Calendar + Dashboard by planning board
  
  

• Cleaner calendar and login pages with improved readability
  
  
  
  

•  AI-powered guidance for action items based on campaign themes
  
  

• New planning board view to help high level campaign planning across the year
  
  

• Cleaner conversations for facilitators and team members with improved readability
  
  
  
  

• New inbox view to help facilitators work through conversations in a more straightforward way
  
  

• Cleaner dashboard with improved readability, slightly more compact to fit on screens better
  
  

• AI suggested responses now generate suggestions in the original language of the question

• When viewing a conversation, it indicates when another facilitator is viewing
  
  

• Select one and select many options can now be added and deleted within conversation designer
  
  

• Campaigns have default impact and topic values (not defined) on creation
  
  

• Admin users can manage:
  • Campaign copy
  • Settings (campaign context, audience, facilitators)
  • Proposed/confirmed status
  

• Facilitators can bulk respond to conversations that contain no audience member comments
  
  

• Top menu is replaced by a navigation rail on the left side of the screen
  • Profile menu is at the bottom of the rail
  • Notification bell is moved to the filter area
  

• Assign people to action items
  
  
• Export action plans as spreadsheets

• Facilitators can use quick filters to narrow their conversation search
  
  

• Facilitators can use suggested responses to save time when responding
  
  

• Print and export your action plan
  
  

• Track action items from campaigns under the Action tab in Dashboard
  
  

• Faster navigation between conversations in the Live Feed
  
  

• Download campaign conversations from Calendar to PDF and PPT
  
• Share link to campaign conversations
  
  

• Download report files as PowerPoint
  
  

• Themes tab added to the Dashboard
  
  

• Apply attribute filter to Dashboard from attribute chart
  
  

• Easily apply conversation filters in the Live Feed
  
  
• Sentiment filters can be applied in the Dashboard
  
  

• Weekly summaries are sent to campaign facilitators, replacing daily notifications
  

• More detailed participation information made available in the dashboard gives users a complete view of the campaign in one place
  

• Dashboard displays “New participants” for conversations from week 2 and onward.
• Dashboard displays actionable phrase counts in the line chart
  
  

• Send an additional nudge to participants after an initial nudge is scheduled or sent

• View overall participation for a campaign on the dashboard, as well as participation over time at a conversation level
  
  

• Facilitators are given more context of the campaigns they are being added to and when it will launch
  
  

• Dashboard has improved readability
  
  

• Similar themes are grouped and displayed in the dashboard
• View and filter to associated actionable phrases for each theme
• View associated conversations for each theme
• Rename themes and sub-themes
  
  

• Replace featured comments in the Dashboard if you think there is one that better illustrates the theme
  
  

• Send your audience a nudge email to increase participation
  
  

• Facilitators receive a launch reminder email on the day a campaign launches
  
  

• Rename themes if the terms used are not quite right for your organization
  
  

• Actionable phrases are displayed in real-time
  
  

• Facilitators can see an indicator in the conversation modal if another user is currently typing a reply to that conversation
  
  

• Click a theme on the Top Actionable Themes chart to jump to the Live Feed, filtering by the theme and the campaign to view conversations associated with that theme
  
  

• Common phrases act as prompts to enable quick replies for facilitators
  
  

• The Campaign Dashboard allows you to download reports directly from the tool
  
  

• Reach more people by integrating with Slack
  
  

• The Campaign Dashboard adds featured quotes from the key themes for each conversation in the campaign
  
  

• The Campaign Dashboard adds rating summary and breakdown by any attribute for each question in the campaign
  
  

• Campaign Dashboard second beta release adds high level information when you select a campaign from the timeline, including top actionable themes and rating summary breakdown by any attribute
  
  

• Reach more people by integrating with Workplace from Meta
  
  

• Joyous gets a little more Joyous-er
  
  

• Close campaigns for new responses

• Reach more people by integrating with Microsoft Teams
  
  

• Actionable phrases are highlighted within conversations
  
  

• Filter the live feed to see Actionable Conversations only
  
  

• Joyous supports the Mana Ora framework
  
  

• Facilitators can track important conversations by marking them with a star
  
  
• Filter the feed to show conversations that have been marked with a star
  
  

• View the date and time details of the last comment in a conversation
  
  

• 2 new conversation filters. Making it easier for you to see:
  • Conversations I've Joined: Conversations that you have commented on
  
  • Conversations With No Comments: Conversations that have no comment from a team member
  

• New conversation filter. Making it easier for you to see:

• • Conversations Awaiting Response: Conversations that have a comment from a team member but no response
  

• Send different questions to subsets of your campaign audience

• Insights includes a new Average scores over time chart

• • This line chart shows changes in scores over time by category
  • Click or tap a line in the chart to display results for that category
  • Filter by a question to display scores over time for only that question

• Team members can self-select reporting attributes such as Tribe, Squad, Ethnicity, Gender etc
  
  

• Bug fix: Rounding error in eNPS calculation

• Bug fix: Joydog bubbles were highlighted when a selection or rating was edited

• Questions cards in Insights include open questions and multiple choice questions
  
  

• Conversation starter filters were not sorted from most recent to oldest question round

• Notification count on team-member-ui header would show -1 when there were no notifications

• Bug fix: App bar was partially hidden when question filter was clicked from Insights

• Bug fix: On Insights, percentage values in sentiment bars were rounded incorrectly

• SMS delivery is improved in the following ways:
  • We use dedicated short codes for NZ customers.
  • We use dedicated dedicated alphanumeric codes for AU customers.
• This will reduce the number of SMS messages being flagged as spam by the mobile phone carriers

⚠️ Joyous underwent a scheduled maintenance update

• Note that people may be required to log back into Joyous after this maintenance update is completed

• Ability to disable commenting in conversations based on permissions

• Bug fix: Questions card data was calculated based off how many people viewed each question in a conversation instead of how many people received the conversation starter

• Bug fix: Insights and Heatmaps showed all question rounds with no question or conversation starter filters applied

• Insights include a new Questions card below the category cards. Each row shows results for each rating scale question
  
  

• We've improved our error messages, to provide more clarity and support to our users:
  • When filtering and there are no results to display on the live feed
  • When we encounter an unexpected error
  • When someone's token has expired for the team member view

• New Conversation Starter filter. Filter by conversation using the leading question of the conversation
  
  

21st September, 2021

• New Message Pill worked incorrectly when new changes were added to conversations not visible in the Live Feed

20th September, 2021

• My Direct Reporting Line. A new filter to view your entire direct reporting line. Great for leaders, such as Tribe Leads or Administrators who have broad visibility
  
  

• Bug fix: eNPS values in Heatmaps and Insights were not integers

• Bug fix: Question sent time was different in the live feed, heatmaps and insights

• Participation information has it's own menu item on the app bar, making it easier to find. There are many other improvements to this page:

• • The Team member commented measure is back!
  • Total chats percentage is calculated by dividing the value by the Team member commented value. So the Total Chats values and percentage now match the old Leader Response Rate measure
  • Total chats values have a background colour based on the levels shown in the sidebar. The rest of the values will no longer have a background colour
  • Filter Participation using questions asked more than once by round

• The team member's messages are light blue. Makes it easier to distinguish between the team member and leader responses
  
  

• Filter by question round. Makes it easy to see responses for a particular round of a question. You can choose which round to see from the options below the question filter
  
  

• The input bar now includes a progress bar and a skip button. Making it it more obvious and easier to navigate through longer conversations
  
  

• Bug fix: Date displayed on feed card headers was not the conversation send date

• UI improvements to team member view

• Messages from people responding to conversations now show the full name of the author, and the send time
  
  

• New Participation heatmap released
  
  

• Bug fix: Some users were experiencing an error in both the live feed or the team member view which has been fixed

• Some users reported missing having the topic and date on the live feed conversation card headers - these have now been reinstated
  
  

• Bug fix: Some users experienced a flickering issue on the live feed which has been fixed

• We released a new version of our platform which makes it even easier to have open conversations in your organization. To learn more about Joyous V3.0 you can read What's new for team members and What's new for leaders