---
title: How do I interpret a conversation?
description: When an audience member provides feedback, it appears in a conversation view in the Live Feed or Inbox.
---

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# How do I interpret a conversation?

## When an audience member provides feedback, it appears in a conversation view in the Live Feed or Inbox.

There are 9 key elements in a conversation:

Live Feed elements:![](https://help.joyoushq.com/hs-fs/hubfs/Frame%2077%20(3)-png.png?width=281&height=644&name=Frame%2077%20(3)-png.png)

Inbox elements:

![](https://help.joyoushq.com/hs-fs/hubfs/Frame%2013633%20(2)-png.png?width=5308&height=4008&name=Frame%2013633%20(2)-png.png)

 

**1. Awaiting response indicator.**

- This dot appears next to the audience member's name when there is no facilitator reply to an audience member's first comment or image. It is a visual cue for facilitators looking at the Live Feed.
- The dot appears for comments and images only. Ratings and skips are not counted.
- The dot is only displayed until a facilitator replies to the audience member. Additional audience member comments after a facilitator has replied do not cause the dot to return.

**2. The audience member's details.**

- This displays the audience member's name.
- You can click on the audience member's name to see more information about the audience member such as department, manager and role.

**3. The starred conversation icon.**

- This indicates that the conversation is marked as important.
- [Starred conversations](https://help.joyoushq.com/understanding-starred-conversations?hsLang=en) can be filtered in the live feed for later review.

**4. The rating scale question sent by Joyous.**

- At the start of a Joyous conversation, the audience member is usually presented with a rated statement and asked to select a score from a 10-point rating scale.
- This text is the rated statement that Joyous asked the audience member.

📝  Note: The first question may not always be a rating scale question, but this is the most common type of first question. 

 

**5. The audience member's score.**

- If the audience member selects a score, their feedback will appear in your live feed.
- The score selected is displayed underneath the rated statement.
- The audience member may choose to skip selecting a score, in which case '**Skipped question'** will appear instead of a score.

📝  Note: A conversation card will only appear in your live feed if an audience member answers a question.

 

**6. The open question sent by Joyous.**

- After an audience member selects a score or skips a rating scale question, they may be asked a related free text question by Joyous. This is to encourage them to send helpful feedback and begin a discussion with you as a facilitator.
- If an audience member doesn't respond to the open question, then it is marked as '**not answered**'. Below is an example of how a conversation will appear if the audience member doesn't respond to the open question.
  
  ![](https://help.joyoushq.com/hs-fs/hubfs/Conversation%20Card%20(6)-png.png?width=283&height=468&name=Conversation%20Card%20(6)-png.png)

💡  Tip: As a facilitator, you can still respond to an audience member, even if they have not replied to the open question. This is a good idea, especially if the person has scored 6 or below.

 

**7. The audience member's comments.**

- The audience member's comments can appear anywhere in the conversation and will be to the right of their initials or avatar. They can comment multiple times.
- Audience member comments with [actionable phrases](https://help.joyoushq.com/understanding-actionable-conversations?hsLang=en) will appear ***highlighted*** in the message bubble.

**8. Facilitator comments.**

- If you have commented on a conversation, your comments will appear in a dark blue message bubble on the right-hand side of the conversation. Your initials or avatar appear on the right-hand side of your comments.
- Other facilitator comments will appear in a light blue message bubble on the left-hand side of the conversation. Their initials or avatar appear on the left-hand side of their comments. The name and time sent are always displayed on top of other facilitator comments, even when not selected, including a reply (**![](https://help.joyoushq.com/hs-fs/hubfs/image-png-May-23-2023-03-18-14-3029-AM.png?width=20&height=20&name=image-png-May-23-2023-03-18-14-3029-AM.png)**) icon to indicate they are facilitators.

**9. Reply (![](https://help.joyoushq.com/hs-fs/hubfs/image-png-May-23-2023-03-18-14-3029-AM.png?width=20&height=20&name=image-png-May-23-2023-03-18-14-3029-AM.png)) icon.**

- Facilitators can click the reply icon.
- A modal will appear where facilitators can reply to audience member comments.

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