How do I view feedback in the live feed?

If you have been chosen to be a responder for a Joyous campaign, you will be able to view feedback in your live feed. When an audience member provides feedback, it appears in a conversation card.

The 11 elements of a conversation card

1. The audience member's initials or avatar appear in a circle.

2. The audience member's details.

• This displays the audience member's name.
• You can click on the audience member's name to see more information about the audience member such as department, manager and role.
  
  

3. The starred conversation icon

• This indicates that the conversation is marked as important.
• Starred conversations can be filtered in the live feed for later review.
  
  

4. The actionable phrase indicator icon

• This lightning bolt (⚡) appears on the top right of a conversation if the conversation contains at least one actionable phrase.
• Actionable phrases can be filtered in the live feed using the 'Actionable phrases' filter.
  
  

5. The rating scale question sent by Joyous.

• At the start of a Joyous conversation, the audience member is usually presented with a rated statement and asked to select a score from a 10-point rating scale. 
• This text is the rated statement that Joyous asked the audience member.
  
  

6. The audience member's score.

• If the audience member selected a rating, their feedback will appear in your live feed.
• The rating selected is displayed underneath the rated statement.
• The audience member may choose to skip selecting a rating, in which case 'Skipped question' will appear instead of a score.

7. The free text question sent by Joyous.

• After an audience member selects a score or skips a rating scale question, they may be asked a related free text question by Joyous. This is to encourage them to send helpful feedback and begin a discussion with you as a responder.
• If an audience member doesn't respond to the free text question, then it is marked as 'not answered'. Below is an example of how a conversation will appear if the audience member doesn't respond to the free text question.
  
  

8. The audience member's comments.

• The audience member's comments can appear anywhere in the conversation and will be to the right of their initials or avatar. They can comment multiple times.
• Audience member comments with actionable phrases will appear highlighted in the message bubble.
  
  

9. Responder comments.

• If you have commented on a conversation, your comments will appear in a dark blue message bubble on the right-hand side of the conversation. Your initials or avatar appear on the right-hand side of your comments.
• Other responder comments will appear in a light blue message bubble on the left-hand side of the conversation. Their initials or avatar appear on the left-hand side of their comments. The name and time sent are always displayed on top of other responder comments, even when not selected, including a reply () icon to indicate they are responders.
  
  

10. Reply () icon.

• Responders can click the reply icon.
• A modal will appear where responders can reply to audience member comments.

11. Count of audience member messages awaiting response.

• This count appears above the audience member's initials when there is no responder reply to an audience member's comment. It is a visual cue for responders looking at the live feed. 
• This counts comments and images only. Ratings and skips are not counted.