How feedback appears in your live feed

If you are a leader or someone who has been tasked with responding to people in Joyous, you will be able to view feedback in your live feed.

When a team member provides feedback it appears in a conversation card.

The 9 elements in a conversation card

1. The team member's initials or avatar appear in a circle.

2. The team member's details.

This displays the team member's name and business group.
You can click on the Team member's name to see more information about the team member such as department, manager and role.

3. The rating scale question sent by Joyous.

At the start of a Joyous conversation, the team member is usually presented with a rated statement and asked to select a score from a rating scale.
This text is the rated statement that the user was asked by Joyous.

Note: The first question may not always be a rating scale question, but this is the most common type of first question.

4. The team member's score.

If the team member selected a score their feedback appears in your live feed.
The score selected is displayed underneath the rated statement.
The team member may choose to skip selecting a score, in which case Skipped question will appear instead of a score.

Note: A conversation card for a specific question for a team member will only appear in your live feed if a team member answers a question.

5. The free text question sent by Joyous.

After a team member selects a score or skips a rating scale question, they may be asked a related free text question by Joyous. This is to encourage them to send helpful feedback and begin a discussion with you as their leader.
If a team member doesn't respond to the free text question, then it will not appear in the conversation card. Below is an example of how a conversation will appear if the team member didn't respond to the free text question.

Tip: As a leader, you can still respond to a team member, even if they have not replied to the free text question. This is a good idea, especially if the person has scored 6 or below.

6. The team member's comments.

The team member's comments can appear anywhere in the conversation and will be to the right of their initials or avatar. They can comment multiple times.
Their name isn't repeated above their comment as it's already mentioned at the top of the conversation card.

7. Other people's comments.

If you have commented on a conversation, your comments will appear in a blue message bubble on the right-hand side of the conversation. Your initials or avatar appear on the right-hand side of your comments.
Other people's comments will appear in a white message bubble on the left-hand side of the conversation. Their initials or avatar appear on the left-hand side of their comments.

8. REPLY button.

Leaders can click the REPLY button.
A modal will appear where leaders and subject matter experts can respond to team member comments.

9. Leader response icon.

This icon appears when there is no leader response on a conversation. It is a visual cue for leaders or subject matter experts looking at the live feed. The icon shows them which conversations they need to respond to.