Joyous is a SaaS employee feedback platform for operational improvement. Our customers are predominantly enterprise organisations across North America, Australasia and Europe.
Joyous helps operational leaders chat to the frontline at scale with help from AI. It then uses AI to create a detailed action plan validated and weighted according to the frontlines’ first-hand experience.
Joyous initiates a campaign relating to a specific operational topic as determined by your key stakeholders. Joyous engages the specified audience, at the specified time, reaching them via a specified contact method. The message sent includes a link that contains a unique token, which takes them to a browser based chat.
Typically each topic has facilitators assigned to respond to the audience if clarification is required. They are given access to the Joyous Dashboard which includes a live feed and analytics. This requires a secure login.
Audience members and facilitators are internal to your organisation.
Some key differences between Joyous and traditional employee feedback include:
- Targeted, not broad. Focus is on one challenge at a time. Operational campaigns quickly elicit actionable feedback, not complaints.
- Open, not anonymous. Employees’ names go with their feedback. They talk about things to do with their job, not themselves.
- Chats, not surveys. A person from your team can start a chat to get more context and clarity if needed.
- Specific actions, not general themes. Quickly create a detailed plan containing specific actions validated and weighted by conversations with the frontline.
Q: How does Joyous keep data secure?
Q: What is Joyous' approach to prevention of data loss and data corruption?
Q: How does Joyous ensure segregation of customer data?
Q: Does Joyous support SSO?
A: Yes. We support Microsoft Entra ID and Okta.
Q: Who is required to login?
A: Only users who have access to Joyous Dashboard (live feed and analytics) are required to login.
Is Joyous Soc 2 certified?
Joyous is Soc 2 type 2 certified. Should your team wish to view a copy of our latest Soc 2 Audit report please contact your account manager.
Further documentation:Joyous Privacy Notice